We are not just “online”. We are a full service "bricks & mortar" company. Call Customer Service at 800-253-8975 9-5, EST if you need help!
We promise to service your account with the utmost respect for your business requirements. Please help us by respecting our policies below:
- This site is strictly wholesale which means that you are re-selling our products to consumers and paying sales tax as required. As a result, we require our retail dealers, the party legally responsible to collect proper sales tax, to authorize their wholesale status with a valid resale number in states with sales tax before they can purchase from OrangeArt.
- Our minimum opening order for a new customer is $250, net of shipping, paid by credit card. The minimum order thereafter is $150, net of shipping. The only exception is an "add-on" to an existing order that has not been shipped yet from our facility.
- Mastercard/Visa/Amex welcome! 30 day credit is only available to large volume customers with an average purchase history of over $1,000/month for six months. Interest on overdue balances will be assessed at 1.5%.
- We do not drop ship unless you are a brick and mortar customer with an unusual situation.
- We do not allow our products to be fulfilled through Amazon.
- Online images cannot be used without express permission from OrangeArt.
- Freight is FOB Woodstock. Shipping charges are determined after we receive and pick your order so that we can find the quickest, least expensive option for your order.
- Notice of shipping damage should be made to the shipper directly. Returns are not permitted due to the fragility of the paper, except in the case of an OrangeArt error. Returns will require the prior authorization of the Customer Service Manager. A restocking fee of 15% will be assessed where appropriate.
- We will try to notify our customers in advance of a price increase whenever possible. However, without prior notice to us from our suppliers, our prices may be subject to change without notice.
- Special orders require a 50% deposit upon receipt of your purchase order.
Hours: 9-5 Monday through Friday, EST
Warehouse & Offices:
1011 Route 169
Woodstock, CT 06281
PO Box 213
Woodstock, CT 06281